Store Policies

Kelly's Running Warehouse is committed to bringing you the highest quality running shoes and apparel at the lowest prices online. You'll find exactly what you're looking for as we carry the most popular shoe models from your favorite running brands including ASICS, Brooks, New Balance, Saucony, Hoka One One, Nike, adidas and more. Whether you're looking for something new or want another pair of your old favorites, we've got you covered with a huge selection of colors, sizes and widths. In addition to our footwear selection, you can also find great deals on socks, running apparel and accessories.

Payment

You'll find that we offer a wide variety of payment options to accommodate your needs. We accept payment from Visa, MasterCard, Discover and American Express credit and debit cards originating in the United States. We also accept payment from American PayPal accounts.

Shipping

You'll be glad to know that your Kelly's Running Warehouse order ships for FREE anywhere in the continental United States, with no minimum purchase required. Your free standard shipping will be automatically reflected in the shopping cart.

All in-stock items ship from our warehouse within 24 hours and arrive in 5-7 business days. If any of your items have a preorder or backorder status, you will be notified.

If you need your order faster, we offer Next-Day Air service for $20. For Next-Day Air delivery to a PO Box or APO/FPO address, please allow an additional day for delivery.

Kelly's Running Warehouse only ships to addresses within the United States.

*Bulky items such as fitness equipment are excluded from free shipping.

Returns and Exchanges

You can depend on hassle-free, 30 day returns when you shop at Kelly's Running Warehouse. We're bummed to hear that your new gear isn't what you expected, but here are the details on returns:

  • Items in new, unworn condition can be returned up to 30 days from the original purchase date.
  • A refund will be credited back to your original payment source minus any shipping charges which are non-refundable.
  • You can send your items back to us with the pre-paid label that came with your order or the shipping service of your choice. If you use the pre-paid label, a flat $9.99 fee will be deducted from your refund total.

Now that you've decided to make a return, here's how you do it.

  1. Fill out the return form enclosed in your original shipment or print another one here.
  2. Pack the items you want to return along with your return form in secure packaging.
  3. Attach the pre-paid SmartLabel or your own shipping label to the package and drop it off at the shipping carrier. SmartLabel packages should be dropped at a Post Office
  4. All returns should be sent to:

    Kelly's Running Warehouse
    Attn: Returns Dept
    5553 Copley Drive
    San Diego, CA 92111

Changes & Cancellations

You'll be glad to know that we do our best to accommodate order cancellations and change requests. Please be aware that our order fulfillment and shipping processes are designed to get orders shipped as quickly and accurately as possible. That being the case, we can't guarantee any changes or cancellation of an order once it has been submitted.

Email Marketing

Please be aware that we take your privacy very seriously and will never share your personal information with anyone. All information we collect is used only to personalize the communications we send to you.

If you're signed up and decide you no longer want to receive our emails, simply click the unsubscribe link at the bottom of any email or click here, enter your email address and click "Unsubscribe".

Promotions

You can take advantage of regular promotions offered by Kelly's Running Warehouse. Please note that only one promotion can be used on any single order. Our promotions change often and once the current offer expires, it can't be used on future orders. Also, orders already placed cannot have promotions retroactively applied.

Note: Some exclusions, including select styles of Brooks, Nike, ASICS, adidas, Saucony, Hoka One One, Mizuno, Altra, Garmin, Fitbit, and Reebok, may apply.

Sales Tax

Arizona, California, Colorado, Georgia, Illinois, Indiana, Kentucky, Maryland, Michigan, Nevada, New Jersey, Ohio, Pennsylvania, Virginia, and Washington state customers, please note that because our parent company has store locations in your state, we are required by law to collect the applicable sales tax on your order.

Affiliate Program

If you're a running club member or influencer, we would love to partner with you. Our affiliate program gives you the opportunity promote our brand and products on your website in return for cash commissions when someone you direct to our website makes a purchase. For more information click here.

Privacy & Security Policy

We appreciate the trust you place in Kelly's Running Warehouse, and are committed to respecting your privacy and the security of your personal information. Our full Privacy & Security policy can be found here.